Unable to Login?

Please follow the troubleshooting steps below before contacting support.

Step 1 – Verify Your Account Status

Check your login credentials and account status using the link provided.

Important:

  • Your account status must display as “Active”
  • If the account is inactive, please reply to the email you received
 

Step 2 – Confirm Your Login Information

Make sure you are entering:

  • The correct username
  • The correct password
  • The same credentials shown in Step 1

Typing errors and extra spaces can prevent access.

 

Step 3 – Test Another IPTV App

If you are using our dedicated application:

 

XCIPTV Version

Download:
http://aftv.news/2248962

Downloader Code:
2248962

TiviMate Version

Download:
http://aftv.news/2385161

Downloader Code:
2385161

If you are using a generic IPTV player:

Recommended apps:

  • IPTV Smarters
  • IBO Player
  • TiviMate

Please test all available server URLs.

Main Server:  http://streamlive1.net:80
Alternative Server: http://streamlive2.net:80
Alternative Server: http://streamlive3.net:80
 

Step 4 – Use Our VPN

VPN access usually resolves login-related issues caused by ISP restrictions or routing problems.

Installation Instructions

  1. Visit:
    https://www.privateinternetaccess.com
  2. Open the Downloads section
  3. Select your device version
  4. Click DOWNLOAD VPN
    (do not click “Get PIA VPN”)
  5. Sign in using:

Username: p6315451

Password: op69gMPvUf

Step 5 – Contact Support

If none of the steps above solve the issue, please reply directly to the email you received.